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Customer Comments

Five Star Compounding Pharmacy guarantees satisfaction. Learn what our customers say about working with us.

Human Compounding

Patients

"Rick Pauley is one of my trusted health care resources." Deanna Jens.  
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"Rick Pauley is always prompt in filling my scripts, coordinates with my health care provider when the scripts need renewal, and is a good resource for my medication-related questions. He is always happy to discuss any questions and talk about health in general or specifics. He is one of my trusted health care resources."

-- Deanna Jens, customer since 2006

"He is not locked into a box or traditional medical paradigm. He thinks globally outside the box." Sharolyn Smidt.  
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Initially Sharolyn Smidt considered transferring her prescription for an estrogen-only hormone replacement product to Five Star because the "price was less," and Rick Pauley "seemed knowledgeable, which evoked confidence."

When Sharolyn's physician prescribed an estrogen-progesterone combination, which made Sharolyn feel worse rather than better, Rick's advice that she keep talking with her physician made the difference.

Says Sharolyn, "He watched me deteriorate," and that didn't sit right with him.

While it took over a year of Sharolyn's persistence to get to the root of the problem, she credits Rick for encouraging her to keep pressing her health care providers for answers and trusting her own body to guide her.

"Rick is not locked into a box or traditional medical paradigm. He thinks globally outside the box. He is opened minded," and she adds, "He's a nice guy."

- Sharolyn Smidt, customer since 2004

Health Care Clinicians

"I get what I want, when I want it." Larry Cowell, RN-Vein Therapy Center, Iowa Clinic-Heart & Vascular Care.  
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"Five Star gives superb service. I get what I want when I want it. I can call Rick Pauley and tell him I need a certain number of bottles of Sodium Tetradecyl Sulfate [a product used to treat spider veins] within three or four days, and I will have them within three or four days. Never once has Five Star disappointed me in quality or quantity."

"When ordering, my #1 criterion is service. Can I get the product when I want it? Emphatically, the answer is yes 100% of the time."

"I would highly recommend Five Star to others. They offer excellent service and personally deliver the product, both at a reasonable price. Plus Rick Pauley, the pharmacist, is a friendly guy. It's nice when you meet a guy who smiles while he's doing his job."

-- Larry Cowell, RN-Vein Therapy Center, Iowa Clinic-Heart & Vascular Care

"With Five Star, I can trust the product I'm getting - it will be what it says it is." Lisa Kamphuis, ARNP- Whole Woman Health, Des Moines.  
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"Five Star offers friendly service. Rick is willing to do the research and spend the time to figure out what is needed to solve a problem."

"Rick is well-trained and professional. He uses PCCA [Professional Compounding Centers of America] to get his formulations. I've toured PCCA's facility and know PCCA offers a good quality product, so I know Rick's products are also good quality."

"Some people are skeptical of compounded products because they don't know if they're really getting what they have been told they're getting. With Five Star, I can trust the product I'm getting - it will be what it says it is."

-- Lisa Kamphuis, ARNP, Whole Woman Health, Des Moines

Veterinary Compounding

Animal Owners

"If it hadn't been for Rick and Five Star, my dog wouldn't be alive right now." Butch Moss, owner of Napalm.  
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Five Star Compounding Pharmacy "My dog was suffering from grand mal seizures - some lasting 30 minutes. The oral medication prescribed didn't control them, and it led to urinary problems. At the time, my dog was 10 years old, and my vet did not think she would survive any more seizures."

"My vet referred me to Five Star. Rick was able to prepare the medication in liquid form and get the mix of chemicals right. She has not suffered a seizure since, and the urinary problems went away."

"I don't want to sound melodramatic, but if it hadn't been for Rick and Five Star, my dog wouldn't be alive right now."

-- Butch Moss, animal owner of Napalm, customer since 2005

"I trust his opinion." Tammy Shaw, owner of Zack Dawg and Lucy.  
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"Zack Dawg was given a five-year life span due to his Canine Epilepsy. My vet recommended Five Star, and Rick Pauley suggested the possibility of a injectable medication to replace a very costly chewable Zack hated. Rick's knowledge and interest impressed me. I trust his opinion."

"Zack Dawg is now seven, and our vet says he has responded so well to the medications that there is no reason he shouldn't live to 10!!! So I would surely trust the care of our new puppy, Lucy, to Five Star Pharmacy also."

"Five Star is the only pharmacy I don't mind going to. The price and excellent customer service keep my business. I'm not just a prescription number. And they don't even mind when their furry customers come in for a visit."

-- Tammy Shaw, animal owner of Zack Dawg and Lucy, customer since 2003

Five Star Compounding Pharmacy

Five Star Compounding Pharmacy

Veterinarians

"Five Star provides over and above service." Alan Raun, DVM, specializing in equine.  
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"Five Star provides over and above service. One time I needed a medication, and it was after hours. I called Rick. He went to the pharmacy and opened it up so I could get the medication I needed. He is a nice guy, easy to work with, and very accurate in his compounding. I would highly recommend Five Star."

-- Alan Raun, DVM, specializing in equine

"A common concern is owner compliance in medicating their pet. Rick presented the option of treating pets with compounded
medications…and this offered a wonderful solution to a frustrating problem." Sarah B. Lagan, DVM, Sullivan Family Pet Hospital, Johnston, Iowa.  
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"Having practiced in small animal medicine for over 20 years, I have found a common concern is owner compliance in medicating their pet. Often companion pets are difficult to medicate orally and as a result, the treatment fails."

"Rick presented the option of treating pets with compounded medications at a meeting of the Greater Des Moines Veterinary Medical Association five years ago. This offered a wonderful solution to a frustrating problem. Rick consistently produces a high quality product that is very easy to use. He offers many options for route of treatment or different flavors for medications. He is very reliable and quick to fill prescriptions. I have never had a client be dissatisfied with the prescriptions from Five Star Compounding Pharmacy. And Rick's skill extends beyond animals-when my daughter was having difficulty taking a prescription, Rick helped us by making the medication very palatable."

- Sarah B. Lagan, Sullivan Family Pet Hospital, Johnston, Iowa